Refund Policy

Introduction

At ASAP Skyfares, we understand that travel plans may change due to personal, operational, or unforeseen circumstances. This Refund Policy explains how refund requests are evaluated, processed, and communicated when customers purchase travel services through our platform.

ASAP Skyfares operates in association with Infinity Travel and Infinity Web Solutions LLC through established travel partnerships, supplier relationships, and booking support services. We facilitate access to travel services provided by airlines, hotels, and authorized travel suppliers. The actual travel services are provided by independent suppliers, and refund eligibility is determined primarily by the rules, policies, and conditions established by those suppliers.

By making a reservation through ASAP Skyfares, customers acknowledge and accept that refund eligibility, refund amounts, refund methods, and processing timelines may vary depending on the travel supplier and booking conditions.

General Refund Principles

Refund eligibility depends on numerous factors, including:

• Airline fare rules

• Hotel cancellation policies

• Supplier terms and conditions

• Promotional restrictions

• Booking class

• Refundability of the purchased service

• Timing of cancellation

• Government regulations

• Supplier operational decisions

Certain travel services may be fully refundable, partially refundable, non-refundable, or eligible only for future travel credits.

Submission of a refund request does not guarantee approval of a refund.

Flight Refund Policy

Airline ticket refunds are governed exclusively by the fare rules associated with the purchased ticket and the policies established by the airline or authorized travel supplier.

Flight reservations may fall into one of the following categories:

• Fully refundable fares

• Partially refundable fares

• Non-refundable fares

• Future travel credit eligible fares

• Promotional fares with restrictions

• Special negotiated fares

• Consolidator fares

Refund eligibility may be affected by:

• The fare purchased

• The airline's conditions of carriage

• The timing of cancellation

• Passenger no-show status

• Ticket usage status

• Airline operational decisions

• Government travel restrictions

Many discounted and promotional airfares are non-refundable and may only qualify for future travel credits if permitted by the airline.

If an airline approves a refund, ASAP Skyfares will facilitate processing in accordance with the supplier's instructions and procedures.

Hotel Refund Policy

Hotel refunds are determined by the cancellation and refund conditions established by the individual hotel property, hotel chain, booking supplier, or accommodation provider.

Refund eligibility may depend on:

• Room category

• Promotional restrictions

• Advance purchase requirements

• Cancellation deadlines

• No-show policies

• Local regulations

• Supplier-specific terms

Certain discounted, promotional, prepaid, and special-rate reservations may be non-refundable.

Approved refunds are processed according to the supplier's refund policies and operational procedures.

Supplier-Initiated Cancellations

If an airline, hotel, or travel supplier cancels or significantly changes a reservation, refund options, rebooking alternatives, or future travel credits may be offered in accordance with the supplier's policies and applicable regulations.

ASAP Skyfares will make reasonable efforts to communicate available options provided by the supplier but cannot guarantee specific outcomes beyond those offered by the supplier.

No-Show Reservations

Failure to utilize a booked travel service without prior cancellation may result in classification as a "no-show."

Most no-show reservations are subject to supplier-imposed restrictions and may not qualify for refunds, future credits, waivers, or exceptions.

Refund eligibility for no-show reservations remains solely at the discretion of the supplier.

Future Travel Credits

Certain suppliers may provide future travel credits instead of monetary refunds. Such credits remain subject to:

• Supplier rules

• Expiration dates

• Transfer restrictions

• Usage limitations

• Rebooking requirements

ASAP Skyfares does not control supplier-issued travel credit policies.

Service Fees

Service fees charged by ASAP Skyfares, Infinity Travel, affiliated booking partners, or travel suppliers may be non-refundable.

Certain service fees may be refunded only if the requested service was not performed or if a refund is otherwise required by applicable law.

Refund Processing Times

Refund processing times vary significantly depending on:

• Supplier processing procedures

• Payment processors

• Financial institutions

• Government regulations

• Currency processing systems

While many refunds are processed within several weeks, certain refunds may require up to ninety (90) calendar days or longer depending on supplier processing timelines.

ASAP Skyfares cannot guarantee specific refund processing times once a refund request has been submitted to the supplier.

Chargebacks and Payment Disputes

Customers are encouraged to contact ASAP Skyfares before initiating a payment dispute or chargeback with their financial institution.

Filing a chargeback does not automatically establish refund eligibility and may delay the resolution process while investigations are conducted by payment processors, suppliers, and financial institutions.

Policy Changes

This Refund Policy may be modified periodically to reflect operational, regulatory, supplier, or legal changes. Continued use of our services constitutes acceptance of the updated policy.