Post-Ticketing Fees Policy

Overview

After a travel reservation has been confirmed or ticketed, certain additional services may require manual processing, supplier coordination, customer support intervention, or administrative handling. These services may be subject to post-ticketing service fees.

Post-ticketing fees are separate from supplier-imposed penalties, taxes, government fees, or other travel-related charges.

Refund Assistance

Refund assistance requests may incur service charges depending on:

• Supplier requirements

• Booking complexity

• Documentation requirements

• Administrative processing

Cancellation Assistance

Cancellation requests requiring supplier coordination, documentation review, waiver requests, or manual processing may be subject to administrative service charges.

Exchange and Rebooking Assistance

Requests involving:

• Date changes

• Flight exchanges

• Hotel modifications

• Rebooking services

• Schedule changes

may require additional service fees.

Future Travel Credits

Assistance with obtaining, processing, managing, or applying future travel credits may be subject to administrative fees.

Special Service Requests

Special services requiring supplier approval may incur additional charges, including:

• Medical requests

• Disability accommodations

• Military requests

• Bereavement requests

• Special meal requests

• Seating requests

• Documentation requests

Supplier Penalties

Supplier penalties, airline fees, hotel penalties, government taxes, and supplier-imposed charges remain separate from ASAP Skyfares service fees and remain payable by the customer.

Refundability of Post-Ticketing Fees

Post-ticketing fees are generally non-refundable once the requested service has been performed.

Refunds may be considered only if:

• The requested service was not performed;

• The supplier declined the request before processing;

• Applicable law requires reimbursement.

Changes to Post-Ticketing Fees

Post-ticketing fees may change due to supplier requirements, regulatory changes, operational costs, or service modifications.

Current fees, when applicable, will be communicated before the requested service is performed.

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